ISO 9001 Lead Auditor, Mastering the Audit of a Quality Management System (QMS) based on ISO 9001, Ottawa, Canada, 21 Aug 2015.

This five-day intensive course enables participants to develop the expertise needed to audit a Quality Management System (QMS) based on ISO 9001 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the knowledge and skills needed to proficiently plan and perform internal and external audits in compliance with the certification process of the ISO 9001:2008 standard. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to conduct an audit efficiently.

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